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Policies

These apply only to holiday arrangements which you book with us and which we agree to make, provide or perform as applicable as part of our agreement with you. References to “you” and “your” include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

Important Information

Within your villa, you will find a manual with safety information specific to each villa. Please take the time on arrival to familiarise yourself with the safety features. In particular, if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, our Villa Representative will be happy to assist. If you have any concerns, please call her/him on the number found in your travel documents and villa manual. 

Check-In/Check-Out

Check-In time is 4:00pm and our Check-Out time is 2:00pm.

Safety

We aim to ensure that all of our villas are as child-friendly as possible. However, care should always be taken, especially around the pool area with supervision being given to children at all times. We do sell holidays aimed at families and make efforts to ensure that reasonable care has been taken to address matters within the borders of the properties. Some villas are better suited than others for young children and the less mobile, so we advise you to fully investigate the suitability of the property before you book. 

Telephone us and ask as many questions as you want. If something is important to you, do not assume but discuss with a member of our reservation team who will assist you with your query.

Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.

Should you have an accident anywhere in or around the villa you must report this straight away to your Villa Representative.

If you have any concerns about the safety of your villa please contact your Villa Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.

Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights.

The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.

We insist that all our villas with gas installations have been inspected by a qualified gas safety engineer and carbon monoxide detectors are installed for your reassurance.

All our villas are fitted with a smoke detector. In the event of a fire you should immediately vacate the villa ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and your Villa Representative.

Security

Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken to secure the property and your possessions. Be sure to check, close and lock all the villas windows, shutters and doors at night. Additionally take care to lock your villa when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta. If you do not use the safe provided you may invalidate any insurance claim that you may have.

 In the event of theft, report this to your local police and inform your Villa  Representative. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please be aware it can take a considerable time to make a police report and in some resorts you will need the help of a professional translator for which a charge will apply. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.

Children's Safety

Children are naturally curious where there are lots of things and areas to explore. Ensure your children are not left unsupervised at any time and be especially careful with balconies, swimming pools and other potentially dangerous areas such as stairs. Parents are responsible for the actions of their children at all times.

Swimming Pools

Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.

If you have any concerns about your pool, contact our Villa Representative immediately.

Please ensure that the villa you book is suitable for your requirements regarding children and non-swimmers.

The swimming pool is an essential part of holidaying for many people, but remember that, if misused, it can be dangerous. However, by applying just a few simple common sense rules you can be sure of thoroughly enjoying your time in the pool.

Please also observe the depth markers on the pool surround.
Please observe our strict no diving policy.
Do not run around the pool side, this especially applies to children with wet feet. Some areas may be slippery when wet.
Do not go out of your depth and know your own limits.
Do not swim if you cannot see the bottom of the pool. If this is the case contact your representative as soon as possible. Heavy weather or thunderstorms can cause pools to turn cloudy. Cloudiness can also be caused by excess suntan oil, especially when non water proof types are used. Please remember that use of the poolside shower before swimming can help to keep the pool clean. Children and fair skinned people should wear a hat and T-shirt whilst in the pool as harmful ultra violet rays can penetrate water up to a depth of 1.5m and are reflected off the water surface.
Beware of slippery surfaces, drainage channels or raised edges.
Always supervise children and non-swimmers in and around the pool area.
Avoid swimming if you have been drinking alcohol, especially late at night. Do not swim within 1 hour of eating – it can be fatal.

Accident or Closure

In the event of an accident in or around the immediate area of the pool, you must report this straight away to your Villa Representative, who will attend the villa. Any fault with the pool or its equipment will be inspected and immediate action taken to correct the problem. If in the opinion of the Villa Representative the pool must be closed for your safety until a repair is facilitated, you will be instructed in writing to cease using the pool.

 

Pool Water

Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and SunIsle Villa  does not accept any responsibility for any damage caused to client’s property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.

 We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. 

Road Safety

We ask you to take extra care and ensure you comply with the local regulations at all times.

Medical Conditions

If you or any member of your party has a medical condition you must contact your travel insurance company at the time of booking, to report any pre-existing condition. Thus you can ensure you are covered for all eventualities.  There is a doctor on call 24 hours and 24 hour Medical Centers are all listed in your Safety Manual.

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